Support

Need help with your account, a deposit, or a bonus? GTBets’ support team is standing by to assist. You can reach us by 24/7 live chat for immediate help, by email at support@gtbets.eu for detailed requests, or by phone at International: +599 (9) 733-1205 and Canada/USA: 1-800-509-4847. We aim to make every interaction personal, clear, and helpful so you get back to playing with confidence.

What to expect from each contact method

Live chat — typically answers within minutes for fast troubleshooting and account questions. Phone — instant connection for urgent issues and step-by-step support. Email — thorough responses for complex requests, account verification, or documentation; expect a reply within 24 hours, and up to 48 hours during busy periods. If your issue needs escalation, our agents will guide you through next steps and keep you updated until it’s resolved.

Quick answers in the Help Center and FAQs

For fast, self-serve solutions, check our FAQ and Help Center at /support.html where you’ll find step-by-step guides on account setup, deposits and withdrawals, bonus rules, and common technical fixes. That’s the fastest place to find answers to routine questions without waiting for an agent.

Transaction support you can rely on

Our team handles questions about deposits and withdrawals across multiple methods, including Back2Card, Bitcoin/BTC, checks, direct cash, MasterCard, and Visa. We support transactions in USD and Bitcoin, and we can walk you through verification, payout options, and any status updates. While processing times vary by method, our staff will explain timelines and help move things along where possible.

Knowledgeable, approachable help for every issue

Whether you’re checking wagering requirements for the 100% welcome cash up to $500, troubleshooting a game load, or updating account details, our agents are trained to resolve problems quickly and respectfully. Expect clear explanations, patient guidance, and follow-up when needed — we treat every question seriously and keep your privacy and security front and center.

We’re here to make support simple and stress-free. Reach out anytime via live chat, phone, or email — and visit /support.html for FAQs, guides, and contact details.